Scheduling | Assembled

scheduling

Build SLA-proof schedules with precision and ease

Uplevel your support operations with next-generation scheduling features designed to meet SLAs and adapt to changing needs while also empowering your agents.

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scheduling, forecasting, and reporting illo

“Assembled is intuitive to use, and works great for both support managers and staff. The staffing page works brilliantly for multi-channel support teams, and features really do seem designed with real people in mind."

Paul M. Director of Support

Maximize your time with fully automated scheduling

Spend time on what matters most thanks to a scheduling experience that eliminates all the hassle, manual entry, and unforced errors.

Automations with pre-defined business rules, shift durations, and compliance requirements
Edit schedules based on a day or week view
Flexible templates for longer-term scheduling
Automations that insert lunches and breaks in optimal times
Make it your own with custom metric rows, extra columns, and custom date ranges

Test, adjust, and optimize for maximum SLA gains

Stress-test potential staffing adjustments, measure their impact on SLAs, and refine your plans before they go live. Built for all levels, from novice builders to pro schedulers.

Visualize the effects of staffing changes on SLA performance and resource levels
Adjust key metrics like AHT and concurrency to simulate various scenarios
Compare drafts and make data-backed adjustments for better outcomes
Refer back to historical schedule changes with audit logs

Adapt instantly with intraday flexibility

Whether it’s agents calling in sick or an unexpected outage, Assembled gives you the confidence and ease you need to make important and instant staffing changes.

Multi-select events to adjust schedules across multiple shifts with a few clicks
Use keyboard shortcuts for quick updates and seamless changes
Toggle time zones effortlessly to manage global teams without disruption
View staffing updates as changes are made

You need to think beyond hard metrics alone. There are people’s lives at stake here, our employees. Everything you schedule is a critical piece to what they are able to count on in their life, inside and outside of work.”

Amy Coleman Director of Customer Experience

Lulus created an elevated customer and agent experience with Assembled

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Put scheduling power back in agents’ hands

Give your agents the flexibility and autonomy they deserve with scheduling that factors in their preferences, while maintaining visibility into how changes impact overall staffing and SLAs.

Manage time-off requests with transparent approval workflows
Offer self-scheduling options to improve engagement and satisfaction
Event change request workflow that shows potential impact on SLA and net staffing
Integrate with Google Calendar and Slack to keep agents informed about schedule updates in real time
Use open shifts to facilitate shift bids, shift swaps, and rotations

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See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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